Moving from the neophyte level of leadership in organizations takes individuals into middle management. Organizations and industries label this level in various ways as supervisory, junior management or associate. The neophyte attains this level by promotion based on historical performance parameters. Future capability is not assessed in detail and investment in preparation is mostly limited. Yet, the shift to middle
“Leadership is not about position or title. It’s not about organizational power or authority. It’s not about celebrity or wealth. It’s not about the family you’re born into. It’s not about being at the organization’s apex, as CEO, president, general or prime minister. And it’s definitely not about being some sort of hero. Leadership is about relationships, about credibility, about
Leadership is an important propeller of nations, organizations and communities all over the world. The prosperity of nations is not based on the mere possession of resources but on how effectively they are harnessed. The profitability of business entities emerges from the appropriate application of resources. The potential of people to lead and generate change is available to all nations.
Businesses say that employees and customers are important. None of these claims can be disputed except through testing and measurement. Positioned between these two significant groups is the frequently underestimated intangible called service. Service is what connects employees to customers. It is the wrap around the product or the customer experience. The most well meaning employees can deliver poor service